Feedback

Thank you for helping us improve. At KVG, we are committed to providing a reliable and comfortable service. Whether you had a positive experience or encountered an issue, your feedback is essential to our continuous improvement.

What to include in your report: To help our team investigate as quickly as possible, please include the following details in your message:

• The Specific Route: The bus or tram line number (e.g., Line 100).

• Direction of Travel: Your starting point and intended destination.

• Exact Timing: The date and the approximate time of the incident.

• Vehicle Details: If possible, the 4-digit vehicle number (usually found on the front or back of the bus/tram, or near the driver).

• The Location: The name of the bus stop or the specific street where the incident occurred.

Supporting Materials: For faster processing, especially regarding cleanliness, technical defects, or safety concerns, feel free to attach supporting materials such as photos or videos.

Our Commitment to You:

• Individual Review: We carefully review and respond to every inquiry.

• Response Time: You will receive an automated confirmation with a ticket number immediately. Our team usually provides a personal response within 3–5 business days.

• Confidentiality: Your data will be handled in accordance with GDPR and used solely for the purpose of resolving your feedback.

Alternative Dispute Resolution: If you are not satisfied with our response or feel your passenger rights have been violated, you can contact SNUB – Nahverkehr-Schlichtungsstelle e.V. They are an independent board that mediates disputes between passengers and transport companies to reach an out-of-court settlement.